Feature Neighbourhood Update
Today’s climate of physical distancing and stay-at-home orders has required closure of non-essential services and hyper-vigilance about reducing social contact.
#MyBelmont will continue to support and serve condo browsers and buyers throughout the ongoing Covid 19 pandemic with most interactions taking place online.
In the interest of keeping employees and the public safe, it’s “business as un-usual” with offers to personalize virtual tours and appointments for anyone seeking more information about a new home.
“We are thrilled to bring our appointments entirely online so we can continue connecting buyers with their dream homes during this difficult period,” said Marcela Corzo, director of development at #MyBelmont.
“The safety of our clients and staff is at the forefront of everything we do and conducting virtual meetings to showcase Belmont Residences East allows us to do our jobs while keeping the public safe.
After homebuyers book an appointment, a #MyBelmont agent can provide a detailed virtual tour of Belmont Residences East, the recently renewed sales centre and show home.
Appointments can take place over Skype, Zoom, phone or alternative platform requested by the client. Each session lasts approximately 20 minutes and includes a high-level overview of the unit and an in-depth review of floorplan, unit location and surrounding neighbourhood, using screen shares.
With the situation around COVID -19 continuing to develop, the #MyBelmont team have temporarily closed the Sales Centre. We remain committed to supporting home buyers by providing high standards of service during these challenging times.
I asked Peter Gaby, Director of Sales at #MyBelmont to explain in greater detail how the system works.
A: “We do Matterport 3D Tours. A camera is set up in various spots in a room and creates a 3D data platform so clients can virtually tour all the collateral in the presentation centre or show suite from their computer. Because the camera can spin around, it allows them to move around to explore the entire layout and focus in on and ask questions about what they are particularly interested in.”
“We also have the ability to do contracts on line with electronic signatures. Everything [about the sale] can be completed remotely.”
Q: So, the shared screen allows you to take prospective homebuyers through everything they want to see. What happens if a homebuyer wants to actually see things in person?
A: “If they want to see a suite or presentation centre in person, we take one party at a time into already cleaned spaces that the cleaning crew has sanitized for us. We respect social distancing measures, of course. After we lock up, the cleaning crew comes in again to clean up and make it safe for the next visitors.”
Q: How do you manage inquiries from homebuyers who are not online?
A: “Most have access to a computer in some way. However, when they call in, they are redirected to a sales coordinator who will talk to them one on one. If they are interested in taking a physical tour—and touch those counter tops—then, then we ask them questions to prequalify them.”
Q: Any other virtual enhancements being considered for implementation down the road?
A: “Something that we were just brainstorming about this morning is the possibility of setting up a ‘Virtual Presentation Party’. We can accommodate up to 50 people on Zoom. It’s a way to open up conversations as we take larger groups through a virtual tour around the show suite and presentation centre.”
“We’ve also just relaunched our website to include a step-by-step description of the entire virtual process.”
Units in Belmont Residences East will be ready for occupation in late 2022. To book a virtual appointment or learn more about the community, visit www.belmontresidencesEast.com.